ALL the three conditions put forward by the Anna Hazare team were unanimously accepted by Parliament on August 27, 2011. The conditions were (i) bringing the lower-rung bureaucracy within the purview of Lokpal; (ii) Lokayuktas at the State level; and (iii) introduction of a Citizen Charter for the time-bound delivery of services and disposal of public grievances. Finance Minister Pranab Mukherjee, while articulating the “sense of the House”, resolved to refer the Citizen Charter to the Standing Committee on Law and Justice.
If the Citizen Charter demand is implemented in the right spirit, corruption at all levels of governance would recede. The Citizen Charter programme in India has been pending for 13 years. The Lok Sabha resolution has revived hopes of having a Citizen Charter finally.
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